A missed call triggers an automatic text to the customer. Lead stays warm while you're on the job.
How it works
From missed touch to routed next step.
Alderline sits on your existing phone number, website form, and booking tool. When a lead arrives and nobody can answer, it responds in seconds, qualifies the job, and routes it — booked, quoted, or escalated to you.
The recovery workflow
Six steps, wired in order.
Inbound texts get qualified: service type, timing, location. No phone needed.
Quote requests from your site land in the owner inbox immediately, not buried in email.
Bookable jobs get scheduled. Custom quotes get flagged and handed off to you with full context.
See every active thread, take over any conversation, and release back to the system from your phone.
See which lead sources are leaking and which recovery paths are closing the gap.
Thread: customer SMS
Hey, do you offer emergency roof tarping?
Yes. Are you dealing with an active leak right now?
Owner control
The system helps. You still steer.
- Take over any conversation
- Release back to the recovery workflow
- Use a trusted callback number
- Get quote and callback alerts
Done with you
Installed with you, not dumped on you.
This is not self-serve software. Setup is a guided install: your number, your booking tool, your service menu, your escalation rules — wired together with you, tested end to end before launch, then tuned for 30 days.
FAQ
Practical answers before the audit.
What does Alderline do first?
It maps where leads currently arrive, where they stall, and which recovery path should be wired first: missed calls, texts, web forms, or owner alerts.
Does this replace the team?
No. It is overflow coverage for moments when the owner or team is busy, after-hours, or in the field.
What if I need to step in?
You can take over a conversation from the owner control workflow and release it back when ready.
What about phone calls?
Call screening and missed-call textback are included in the base price. Calls that need a human still ring you; missed ones get an instant text follow-up.